Refund policy

At StyleVor.com, we strive to provide you with the best shopping experience in fashion apparel and accessories. We understand that sometimes a product may not meet your expectations, may not fit as desired, or may arrive with issues. For these reasons, we have established a clear and customer-friendly Return and Refund Policy to ensure transparency, trust, and satisfaction.

This policy applies to all purchases made through our website StyleVor.com. Please read the terms carefully before making a purchase. By shopping with us, you agree to the terms outlined below.

1. General Return Policy

  • Customers are eligible to return most products purchased from StyleVor.com within 7 days from the date of delivery.

  • The item(s) must be unused, unworn, unwashed, and in their original condition, including all packaging materials, price tags, labels, and accessories.

  • For hygiene and safety reasons, certain items such as innerwear, swimwear, socks, and jewelry are not eligible for return unless they are defective or damaged at the time of delivery.

  • Returns will only be accepted if the item is purchased directly from StyleVor.com. Products bought from third-party sellers or marketplaces are not covered under this policy.

2. Eligibility for Return

To qualify for a return, customers must ensure the following:

  1. The product must be in its original condition without any damage caused by misuse, alteration, or mishandling.

  2. The original invoice or proof of purchase must be provided along with the return request.

  3. Products should be returned in their original packaging, including branded boxes or bags.

  4. Any free gifts, promotional items, or bundled products received with the order must also be returned.

  5. Returns requested after the 7-day return window will not be entertained unless covered under warranty or defective product claims.

3. Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or quality concerns. These include:

  • Undergarments, lingerie, innerwear, and swimwear.

  • Socks, handkerchiefs, and intimate fashion items.

  • Jewelry, fashion accessories with piercings (e.g., earrings, nose rings).

  • Gift cards, vouchers, and store credits.

  • Customized, personalized, or made-to-order fashion items.

  • Products purchased during clearance sales, flash deals, or marked as “Final Sale.”

4. Return Process

We aim to make the return process smooth and simple. Customers can follow these steps:

  1. Initiate a Return Request

    • Contact us at stylevor189@gmail.com or call +91-7047895599 within 7 days of delivery.

    • Provide your order number, product details, and reason for return.

  2. Approval & Pickup

    • Once your request is reviewed, our team will approve the return (if eligible) and arrange a reverse pickup from your address (if serviceable).

    • If reverse pickup is not available in your area, you may need to self-ship the item to our return center.

  3. Inspection of Product

    • Once the returned product reaches us, it will undergo a quality check to ensure it meets our return conditions.

  4. Approval of Refund/Exchange

    • If the product passes inspection, your refund or exchange will be processed.

    • If the product fails inspection (used, damaged, missing tags, etc.), the return will be rejected, and the product will be shipped back to you.

5. Refund Policy

Once your return is approved, refunds will be processed based on your original payment method.

  • Prepaid Orders (Online Payment): Refunds will be credited to the original payment source (bank account, credit card, debit card, or wallet) within 5–7 business days.

  • Cash on Delivery (COD): Refunds will be processed via bank transfer, UPI, or store credit after confirmation of account details.

  • Store Credits: Customers can opt for StyleVor Store Credits, which can be used for future purchases and do not expire.

Important Notes:

  • Shipping charges, COD fees, and handling charges are non-refundable unless the product is defective or wrong.

  • Partial refunds may be offered in cases where only part of the order is returned.

6. Exchange Policy

  • Customers can exchange products for a different size or color (subject to availability).

  • Exchanges are processed only once per order.

  • If the desired product is not available, a refund will be issued instead.

7. Damaged, Defective, or Wrong Product

We take utmost care to ensure your products are packed securely and delivered in perfect condition. However, in rare cases where you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

  • Contact us via email at stylevor189@gmail.com with clear pictures of the product and packaging.

  • Once verified, we will arrange a replacement, exchange, or full refund at no extra cost to you.

8. Cancellations

  • Orders can be canceled within 12 hours of placing them, provided they have not been shipped.

  • Once an order is dispatched, it cannot be canceled but may be eligible for return under this policy.

  • In case of cancellation before shipping, the full amount will be refunded.

9. Self-Shipping Guidelines

If your pin code is not serviceable for reverse pickup:

  • You will need to ship the product back to our return address at your own expense.

  • Please use a trackable courier service and keep the receipt for reference.

  • The product must be packed securely to prevent damage during transit.

  • Once received and inspected, your refund/exchange will be processed.

10. Return Address

Please ship returns to the following address (if self-shipping is required):

StyleVor – Returns Department
Selmabad, Patashpur
Purbamedinipur, West Bengal – 721454
Phone: +91-7047895599
Email: stylevor189@gmail.com

11. Customer Responsibilities

  • Ensure that returned products are packed properly to avoid damage.

  • Retain shipping receipts and tracking details for self-shipped returns.

  • Provide accurate bank/UPI details for refunds in case of COD orders.

  • Raise return/refund requests within the eligible window.

12. StyleVor’s Rights

StyleVor reserves the right to:

  • Reject returns that do not comply with this policy.

  • Deny refunds if the product is found used, tampered, or not in its original condition.

  • Modify or update this policy without prior notice.

  • Limit returns from customers with a history of excessive returns or fraudulent activity.

13. Frequently Asked Questions (FAQs)

Q1: How long does it take to get a refund?
Refunds are typically processed within 5–7 business days after the returned item passes inspection.

Q2: Can I exchange a product for a different style?
No, exchanges are only allowed for size or color variations of the same product.

Q3: What if I receive the wrong size?
We will arrange a free exchange for the correct size, subject to availability.

Q4: Do I need to pay shipping charges for returns?
No, for eligible returns, StyleVor provides a free reverse pickup. However, in non-serviceable areas, customers may need to self-ship at their cost.

Q5: Are shipping fees refundable?
No, shipping and COD charges are non-refundable, unless the product delivered is defective or incorrect.

14. Contact Us

For any return or refund-related queries, please feel free to contact us:

  • Email: stylevor189@gmail.com

  • Phone: +91-7047895599

  • Address: Selmabad, Patashpur, Purbamedinipur, West Bengal – 721454

Our support team is available to assist you and ensure a smooth and satisfactory experience.

15. Final Disclaimer

This Return and Refund Policy is subject to change without prior notice. The version displayed on StyleVor.com at the time of your purchase will apply to your order.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this policy.